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Rates & ranks 100 U.S. and Canadian IVRs
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Focuses on the major drivers of customer
satisfaction, customer experience and
system optimization -
Highlights common IVR design mistakes
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Comes with a 90-minute customized consult on your IVR
- For release in May 2025
IVR Design Class
for Munis & Co-ops
Bring your IVR team up to speed
in the fundamentals of high-performing IVR design.
Through IVR Workshops and
SOLUTIONS
and
RESULTS
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Improve call containment
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Reduce costs
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Streamline operations
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Deliver less frustrated callers to reps
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Reduce caller transit time in the IVR
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Increase IVR satisfaction
Do what top performers do;
you're likely to get
similar results
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